Refund Policy

At Arc V2Ray, we strive for your complete satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you are not entirely satisfied with our service within the first 30 days of your purchase, you may request a full refund.

2. Eligibility for Refund

To be eligible for a refund under the 30-day money-back guarantee:

• The request must be made within 30 days of the initial purchase date.
• The service must not have been used in violation of our Terms of Service.
• This guarantee applies only to your first subscription with Arc V2Ray.

3. Non-Refundable Circumstances

Refunds will generally not be issued in the following circumstances:

• After the 30-day money-back guarantee period has expired.
• For recurring payments after the initial 30-day period.
• If your account has been terminated due to a violation of our Terms of Service.
• For any services purchased through third-party resellers (please contact them directly).

4. How to Request a Refund

To request a refund, please open a support ticket on our Discord server. Provide your purchase details and the reason for your refund request. Our support team will review your request and process it within 5-7 business days if eligible.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page.

6. Contact Us

If you have any questions about our Refund Policy, please contact us via our Discord server.